What keeps you up at night?

Do you ever lie awake at night wondering what you would do if you lost your phone service?

• Who will restore your phone service after a catastrophic event?
• What will you do when you realize no one is there to answer your phones?
• Where will your employees go in the event of a disaster?
• When will your phone service be back on line?
• How long can your credit union survive without talking with your members?

VoiceGard offers you the most comprehensive suite of services to restore your telephone capabilities after a catastrophic system (PBX) failure or loss of facilities. VoiceGard provides you a secure and sustainable telecommunication platform which can be used during any crisis to restore your vital telephone services. These services include:

Telephone Continuity Solutions: Using this solution will provide you with the most resilient solution for your telephone system, ensures service availability within seconds of invoking your plan by pre-building services to support your most critical phone numbers.

Telephone Recovery Solutions: By implementing this solution after a crisis event, your telephone restoration service quickly re-establishes your telephone service capabilities.

Emergency Response Service: Using this versatile solution allows your credit union to restore communications utilizing satellite connectivity. This service is deployable on-demand providing connectivity to the VoiceGard network via the internet.

Details on VoiceGard’s services

These services enhance your existing business continuity plan, enabling your credit union to conform to the directives of the Federal Financial Institutions Examination Council’s (FFIEC) and the NCUA’s guidelines for telecommunication business continuance.

• Addresses Federal Financial Institutions Examination Council’s (FFIEC) directives and enables your credit union to conform to NCUA guidelines regarding telecommunications.
• Provides professional assistance to help develop, implement and test your Telecommunication Continuity Service.
• Always accessible via secure web browser.
• Receive a national Toll Free number with two mailboxes; the number is linked directly to the CUNA National Emergency Information System (CULOCATE).
• Supports Enterprise & Call Center solutions.
• Specialists provide 24/7 support to restore your telecommunications at the time of disaster.
• All hardware and equipment are included.
• Supports your credit union’s existing telephone system.

Top 10 reasons to use VoiceGard

For more information, contact Debbie Bergenske at 800-356-9655, ext. 4340 or call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m. – 4:30 p.m. Central.

OTHER RESOURCES

• View Using VoIP to Recover Telecommunications Services Whitepaper
• Visit www.voicegard.com
  To learn more about VoiceGard
• Pandemic Pandemonium
  This article from Credit Union Magazine provides information from the public health experts and what some credit unions are doing to prepare.
• View CUNA/Voicegard Press Release

EDUCATIONAL RESOURCES

• Disaster Planning and Response
• Corporate Credit Union Guidance Letter
• Influenza Pandemic Preparedeness
• Disaster Preparedness AIRES response

AGENCY RESOURCES

FDIC: http://www.fdic.gov/hurricane/index.html
FRB: http://www.federalreserve.gov/hurricanekatrina.htm
OCC: http://www.occ.treas.gov/hurricane.htm
OTS: http://www.ots.treas.gov/hurricane
NCUA: http://www.ncua.gov/Katrina/index.htm & http://www.ncua.gov/Rita/index.htm