Previously Recorded Webcast

Improve your Members’ Online Experience: Insights from Site Reviews to Drive Active Use
Recorded on October 29, 2009

Discover how to create your online edge with usability improvements in Internet banking and bill pay. Digital Insight’s principal site review consultant Randall Pearson will share experiences from 100+ site reviews. Key takeaways include:

• Usability improvements that drive adoption and active use
• How to create an online experience that delights users

Instructors:

Randall Pearson, Digital Insight’s principal site review consultant, has participated in more than 100 Internet banking site reviews, optimizing usability and registration work flows. His experience includes a broad range of product management and leadership work including Internet banking, third-party solutions, lending, and core systems. He is an inventor and author of two books and over 100 trade journal articles.

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