Previously Recorded Webcast

Manage Capital Constraints and Streamline Efficiencies with Outsourcing
Recorded on Thursday, February 5, 2009

About this Webcast:

This event will focus on providing credit unions with information on the growing trend toward outsourcing. Outsourcing is growing at a double digit rate because of the impact it provides in creating efficiency as well as providing financial institutions the ability to better service their members.

Topics & Objectives

• Trends in outsourcing at the financial institution and the growth of business process outsourcing
• Strategic and tactical benefits to outsourcing
• The adoption of outsourcing in Credit Unions
• What to look for in a provider when considering outsourcing
• Customer testimonial video from an credit union that has implemented outsourcing
• Diebold's approach to outsourcing

Who Should Attend:

Decision makers who choose ATM hardware, software and service providers, security intergrators/providers and branch equipment suppliers

Instructor:

Andrea Tomasian
Integrated Services Director, Diebold
As Integrated Services Director for the eastern region at Diebold, Andrea is responsible for business architecture and development in the outsourcing arena. Working in concert with all business lines in the Diebold family of products and services, Andrea’s team is responsible for engineering solutions that meet the specific goals and needs of financial institutions. Prior to Diebold, Andrea held positions including Director of Account Relations, National Service and Operations Manager, and Director of Corporate Accounts. She was an early adopter to turnkey management in the ATM space, which has been her focus for nearly 9 years.

Anthony Mero
Senior Vice President and COO, Financial Resources Federal Credit Union
Special guest speaker.

To view the webcast, simply fill in your contact information and click TAKE ME TO THE WEBCAST. The webcast will appear on your screen and the audio will play through your speakers. You will have access to pause, stop, rewind and fast-forward the recording. No password is required to play this recording. (Please use Internet Explorer to view the recording).